• Innovation in healthcare services : creating a Combined Contingency Theory and Ecosystems Approach 

      Engelseth, Per; Kritchanchai, Duangpun (Peer reviewed; Journal article, 2018)
      The purpose of this conceptual paper is to develop an analytical framework used for process development in healthcare services. Healthcare services imply a form of operations management demanding an adapted research approach. ...
    • Systems modelling to support the complex nature of healthcare services 

      Engelseth, Per; White, B. E.; Mundal, Ingunn Pernille; Eines, Trude Fløystad; Kritchanchai, Duangpun (Peer reviewed; Journal article, 2021)
      Healthcare is a service commonly associated with lacking performance in relation to output and the economy of production. Contingency theory and complex systems thinking are approaches here combined to study the logistics ...